FAQ

Can I place an order online?

Yes. You can shop directly through our website and we will deliver your order to your door.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout.

Can I change or cancel my order after placing it?

Please contact us as soon as possible at shopfemora@gmail.com. If your order has not been packed yet we will do our best to help.

How long does shipping take?

Latvia — 1 to 3 business days. International — 5 to 14 business days depending on your location. Express options are available at checkout.

Do you ship to Latvia?

Yes. We ship across all of Latvia with fast local delivery.

Do you ship internationally?

Yes. We ship worldwide. Delivery times and costs vary by destination and will be shown at checkout.

How do I track my order?

You will receive a tracking number by email once your order has been shipped. You can also find it in your account.

What is your return policy?

We accept returns within 14 days of delivery. Items must be unused, in original condition and in their original packaging.

How do I start a return?

Email us at shopfemora@gmail.com with your order number and reason for return. We will reply within 24 hours with instructions.

Do you offer exchanges?

Yes. If you would like a different style or colour contact us and we will arrange an exchange subject to availability.

What are the bag dimensions?

Each product page has detailed measurements. Most bags fit an A4 document, wallet and everyday essentials.

Are your bags genuine leather?

Each product listing clearly states the material used. We carry both genuine leather and premium vegan leather options.

How do I care for my bag?

Wipe with a soft damp cloth. Store in the dust bag provided. Avoid prolonged exposure to direct sunlight and water.

Do you restock sold out items?

Sometimes. Follow us on social media or subscribe to our newsletter to be the first to know when popular styles return.

Do you have a physical store?

Yes. You are warmly welcome to visit us at Paula Lejiņa iela, Riga, Latvia.
Monday – Saturday  ·  10:00 – 19:00

How can I contact you?

Email us at shopfemora@gmail.com or visit us in store. We are always happy to help.