Refund policy

Femora

Your satisfaction means everything to us

Our Promise

Your satisfaction means everything to us. If something is not right with your order we will always do our best to make it right.

Return Eligibility

We accept returns within 14 days of delivery. To be eligible your item must be:

✓ Unused and in original condition

✓ In its original packaging

✓ Free from signs of use, damage, or alteration

How to Return

1	Email us at shopfemora@gmail.com with your order number and reason for return.
2	We will reply within 24 hours with return instructions.
3	Once we receive and inspect your item we will process your refund within 5 to 7 business days.

Exchanges

If you would like to exchange your bag for a different style or colour please contact us at shopfemora@gmail.com. Exchanges are subject to availability. If your preferred item is not in stock we will offer you a full refund.

Refunds

Refunds will be returned to your original payment method. Please allow 5 to 7 business days for the refund to appear in your account depending on your bank or payment provider.

Return Window

14 days

Refund Processing

5 – 7 business days

Return Shipping

Return shipping costs are the responsibility of the customer unless the item you received was faulty or incorrect.

⚠ We recommend using a tracked shipping service as we cannot be responsible for items lost in transit.

Non-Returnable Items

Sale items and items marked as final sale cannot be returned or exchanged. Please check the product description carefully before purchasing.

Need Help?

We are here for you

Paula Lejiņa iela, Riga, Latvia · Mon–Sat 10:00–19:00

shopfemora@gmail.com

With love, from Riga — the Femora team